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Terms and Conditions

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Welcome to Travel Agent Near Me (PTY) Ltd. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully.

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1. Definitions

"Travel Agent Near Me," "we," "us," and "our" refer to Travel Agent Near Me (PTY) Ltd.

"User," "client," and "you" refer to any individual accessing our website or using our services.

 

2. Scope of Services

Travel Agent Near Me offers travel consultation, booking services, travel packages, visa assistance, and travel management through our XLGO app. These services are provided based on availability, and prices are subject to change.

 

3. Booking and Payment Terms

  • Booking Process: To make a booking, clients must provide accurate information and necessary documentation. All bookings are subject to availability and are confirmed upon receipt of payment.

  • Pricing: Prices displayed on our website are in South African Rand (ZAR) unless otherwise specified. Prices are subject to change until a booking is confirmed.

  • Payment Terms: Full payment or a deposit (if applicable) is required at the time of booking. Any remaining balance must be paid by the specified deadline. Failure to pay on time may result in booking cancellation.

  • Payment Methods: We accept various payment methods, including EFT, credit card, and other electronic means as displayed on our website.

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4. Cancellation and Refund Policy

  • Cancellation by Client: Cancellations must be made in writing to our office. Refunds, if applicable, will be processed based on our supplier terms and may incur a cancellation fee. Refund timelines are determined by supplier policies.

  • Cancellation by Travel Agent Near Me: In rare cases, Travel Agent Near Me may cancel a booking due to unforeseen circumstances. If this occurs, clients will receive a full refund or be offered an alternative option.

  • Refunds: Refunds will be processed within 14-21 business days after cancellation confirmation. Processing times may vary depending on bank policies.

 

5. Website Usage

  • Intellectual Property: All content on this website, including text, images, graphics, and logos, is the intellectual property of Travel Agent Near Me unless otherwise specified. Unauthorized use is prohibited.

  • User Conduct: You agree not to misuse this website, engage in unlawful activities, or use automated systems (such as bots) to access the website.

  • External Links: Our website may contain links to third-party sites. Travel Agent Near Me is not responsible for the content or policies of these external websites.

 

6. Travel Requirements and Responsibilities

  • Passports and Visas: Clients are responsible for obtaining valid passports, visas, and any other required travel documents. Our Visa division, VISAGRANT, can assist but assumes no responsibility for client-specific requirements or delays.

  • Health and Safety: Clients are responsible for understanding and complying with health, safety, and legal requirements related to their travel. This includes vaccinations, health certificates, and other relevant documents.

  • Insurance: We strongly recommend that clients obtain comprehensive travel insurance covering health, trip cancellations, lost luggage, and other potential risks. Travel Agent Near Me is not liable for losses incurred due to lack of insurance.

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7. Limitation of Liability

  • General: Travel Agent Near Me and its affiliates, employees, and agents shall not be held liable for any damages, losses, or claims arising from the use of our services or website, including but not limited to errors in bookings, changes in travel plans, or issues with third-party service providers.

  • Third-Party Services: We partner with external providers (e.g., airlines, hotels, transport services) to deliver our services. Travel Agent Near Me is not responsible for any acts, omissions, or errors by these third parties.

  • Website Availability: We do not guarantee the website’s uninterrupted operation and are not liable for any issues related to access, performance, or interruptions.

 

8. Changes to Terms and Conditions

Travel Agent Near Me reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes take effect upon posting on our website. We encourage users to review this page regularly.

 

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising shall be subject to the jurisdiction of the South African courts.

 

10. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us:

Email: marielize@travelagentnearme.co.za

Telephone: 0740857923

Physical Address: 2 Gert Scheepers Street, Brits, North West, South Africa

 

By using our website and services, you acknowledge and agree to these Terms and Conditions. Thank you for choosing Travel Agent Near Me.

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